Who we are

Exceptional Surfaces Edmonton Ltd., operating as Wild Rose Wall Printing (“we”), Edmonton, Alberta. Contact: info@wildrosewallprinting.ca, (780) 236-1661

What we collect

Information you give us: name, email, phone number, business name, project details, wall measurements and photos, address for site visits and installation, and payment details (processed by Stripe; we never see your full card number). Information collected automatically: pages visited, device and browser type, approximate location, and cookies or pixels from Google and Meta used to measure our advertising.

Why we use it

To respond to your enquiry, prepare mockups and quotes, book consultations and site visits, complete and invoice projects, send the messages you consented to, request reviews after a project, and measure and improve our marketing. We rely on your consent and on the need to fulfil our agreement with you.

Who sees it

Service providers that process data on our behalf: our CRM and messaging platform (GoHighLevel/LeadConnector), Twilio (texts and calls), Stripe (payments), Google (email, calendar, analytics and ads) and Meta (advertising). Some of these providers store data outside Canada, including in the United States. We do not sell your personal information.

Marketing and consent.

We send marketing email and texts only with your express or implied consent under CASL. Every message includes a way to unsubscribe, and we act on unsubscribe requests within 10 business days (texts: immediately).

How long we keep it

For as long as needed for the purposes above and to meet legal and accounting obligations, then it is deleted or anonymised. You can ask us to delete your information at any time, subject to those obligations.

Your rights

You can ask what personal information we hold about you, ask us to correct it, withdraw consent, or complain. Write to info@wildrosewallprinting.ca. You may also contact the Office of the Information and Privacy Commissioner of Alberta.

Security

We use access controls, encrypted connections and reputable providers to protect your information. No method is completely secure, and we will notify you and the regulator if a breach creates a real risk of significant harm, as required by Alberta’s Personal Information Protection Act.

Children

Our services are for adults and businesses. We do not knowingly collect information from anyone under 18.

Changes

We will post any changes to this policy on this page with a new effective date. Effective date: 26-Sep-2026.